When it comes to making us say “Wow”, none can keep pace with mother nature. Over the past few days, 60 million Americans were under blizzard or winter storm conditions. For many cities, including Baltimore, it was the largest snowfall ever recorded, topped by a jaw-dropping 42″ in Shepherdstown, West Virginia! Our social media outlets were filled with images of delighted children—and …
Over-Deliver for the Wow
Last week, in our initial Wow Factor blog post, we brought you the story of Christina McMenemy and the extraordinary customer service she received from Gaylord Opryland Hotel. This week, the story comes from much closer to home for us. Steve Reed is the branch manager of Benchmark Mortgage in Johnson City, Tennessee, and our client. His branch is taking …
Sweet Dreams
Christina McMenemy fell in love with an alarm clock. As odd as that may sound, if we’re honest, it isn’t all that unusual for people to get emotional about alarm clocks. On the other hand, love isn’t the first emotion that comes to mind. But the clock that Christina McMenemy loved was no ordinary clock. Thanks to this clock’s unique and soothing spa sounds, Christina …